Terms of Service - My Tour EC

OPERADORA DE TURISMO CONGRESOS SIGNATURE MY TOUR EC SOCIEDAD ANÓNIMA focuses on creating personalized visits and experiences in travel services, logistics, and the organization of congresses and events, in Ecuador and abroad, in collaboration with renowned partners for high-quality services and products.

Your special requirements are our priority. We strive to ensure that our clients enjoy experiences of excellence.

MY TOUR EC will accompany you throughout the planning process and will be your trusted expert on the ground.

The terms and conditions set out below apply to all services, cruises and land programs booked through MY TOUR EC.

Users of our services accept these “Terms and Conditions” and any future changes published on our website: www.mytourec.com, which shall take effect at the time the services are provided.

Any deposit or payment for MY TOUR EC services constitutes joint acceptance by the client and the end user of the terms and conditions described herein. All users of MY TOUR EC services are responsible for reading and understanding this section.

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Reservations, Deposits, Payment and Cancellation Policies

Tourist services and/or land services on the mainland:

To confirm tourism services, a non-refundable deposit of 15% of the total amount is required. If the deposit is not received within 8 business days, the booking will be cancelled automatically.

The final balance is due 66 days before the start of services.

Cancellation Policies

For all cancellations of tourism and/or land services received between 35 and 15 days before the scheduled start date of our services, we will charge 50% of the total amount of the service.
For cancellations received between 14 and 0 days before the scheduled start date of our services, we will charge 100% of the total amount of the service, plus any cancellation fees charged directly by the supplier (airline, hotels or others).

Tourism Services in Galápagos

Confirmation Policy: A non-refundable deposit of 15% of the total amount is required to confirm the booking.
A second deposit of 35% is payable 181 days before the date of the cruise or tourism services in the Galapagos.
Full payment must be made 66 days before the start date of our services.
For high-season departures, a non-refundable deposit of 25% is required to confirm the booking, and full payment must be made 120 days before the start date of our services.
Cancellation Policy: If the cancellation is received between the booking date and 66 days before the start date of our services, we will charge 15% as a cancellation fee. This deposit cannot be transferred to another booking.
If the cancellation is received between 65 and 0 days before the start date of our services, we will charge 100% as a cancellation fee.
High-season Departure Dates: If the cancellation is received between the booking date and 121 days before the scheduled start date of our services, we will charge 25% as a cancellation fee.
If the cancellation is received between 120 and 0 days before the scheduled start date of our services, we will charge 100% as a cancellation fee.
Special Cancellation Policies: In the event of cancellation for medical reasons, an official certificate is required. Upon its submission, a voucher will be issued to the guest for an amount equivalent to 50% of the booking amount. This voucher is valid for another departure for one year from the cancellation date. This voucher will not be issued for high-season departures.
In the event of cancellation due to death, a certificate is required. Upon its submission, a voucher will be issued for an amount equivalent to 50% of the booking amount, for a future departure by a friend or family member. This voucher is valid for another departure for one year from the cancellation date. This voucher will not be issued for high-season departures.

Charter Confirmation Policies

25% of the total amount to confirm the charter service.
A second deposit of 35%, payable 181 days before the date of the cruise or tourism services.
A final deposit of 40%, payable 91 days before the date of the cruise or tour.
Airline Tickets: Airline tickets will be processed only once the booking has been confirmed and will be issued by the operator upon receipt of full payment.
Tickets will be issued 30 days before the cruise departure and, once issued, are non-refundable.
NOTE: Services provided by third parties are subject to the policies and conditions established by each supplier.
No refunds will be made for services cancelled due to delayed or missed flights when the flight booking was made directly by the client.
Cancellation penalties still apply in the event of illness or natural disasters. We recommend purchasing travel insurance.
Cruise and tour itineraries are subject to change without prior notice due to seasonal changes, weather conditions, safety, or the regulations of the National Parks or other parks.
In the event of cancellation, deposits made as part of a booking are neither refundable nor transferable to another departure.

General Cancellation Policies for Incentive Groups

Cancellation Deadlines and Penalties

More than 90 days before the trip: cancellation with a penalty of 25% of the total value of the program.
Between 89 and 60 days before the trip: penalty of 30% to 50% of the total cost.
Between 59 and 30 days before the trip: penalty of 50% to 75%.
29 days or less before the trip: 100% penalty (no right to refund).

Deposits and Advance Payments

A non-refundable initial deposit of 25% is required to guarantee the reservation.
Depending on the service program, payment of the total balance will be required up to 45 days before the departure date.

Passenger Reduction

Individual cancellations may be subject to the same penalty rules.

No Show

If a passenger or the entire group does not show up, the 100% penalty applies.

Date or Name Modifications

Changes in passenger names may be allowed up to 45 days before the start of services at no cost.
Date changes may incur additional costs or be subject to availability.

Special Cancellation Policy

In case of cancellation due to force majeure, a charge of 20% will be applied; a credit note for 80% will be issued for future reservations.
In case of cancellation for medical reasons, an official medical certificate is required, and a credit note will be issued for 50% of the total value of the reservation. This credit note will be valid for a reservation for one year from the date of cancellation.
These credit notes do not apply in high season.
Penalty conditions could vary depending on service providers.

Airline Tickets

Flight tickets will be processed only when the booking has been confirmed and will be issued by the operator upon receipt of full payment.
Tickets will be issued 30 days before the program departure and are non-refundable once issued.

Please Note

Services provided by third parties are subject to the policies and conditions set forth by each provider.
No service will be refunded for cancellations due to delayed or missed flights. Cancellation penalties remain in the event of illness or natural disasters. We recommend getting travel insurance.
Cruise and tour itineraries are subject to change without notice, due to seasonal changes, weather conditions, safety, or regulations of National Parks or other parks.
In the event of cancellation, deposits made as part of a booking are non-refundable and non-transferable to another departure.

Liability Clause

MY TOUR EC acts solely as the client’s agent for services related to transportation, accommodation or any services not provided directly by MY TOUR EC, which are beyond its control and for which it therefore assumes no liability. As agents, all airline tickets, vouchers and changes issued by suppliers are subject to the terms and conditions under which such transportation, accommodation or other services are provided.

MY TOUR EC shall not be liable for any injury, death, damage, loss, accident, delay or irregularity that may be caused by defects in any vehicle provided by any other company or corporation, or by any act of default, whether negligent or intentional, of any company or person engaged in transporting the passenger or in carrying out, or failing to carry out, the previously agreed arrangements, nor for the negligent misconduct of any other party, company or corporation. Furthermore, MY TOUR EC is not responsible for the loss or theft of luggage while under the supervision of the airline or hotel, as it is beyond the company’s direct control, oversight and supervision.

MY TOUR EC shall not be liable and assumes no responsibility for any injury, loss or additional expense due to travel delays or interruptions, schedule changes, damage to or loss of luggage, force majeure, pandemics, illness, weather conditions, technical problems with any aircraft, vehicle, vessel or other means of transportation, strikes, war, terrorist activity, civil unrest, or any other cause beyond the control of MY TOUR EC. We recommend purchasing an international insurance policy.

Terms and Conditions – MY EVENTS (Congresses and MICE Events)

MY Events is the congress, convention and MICE event organization line of Operadora de Turismo y Congresos Signature Mytourec S.A. These Terms and Conditions govern the provision of these services.

Parties, Scope and Order of Precedence
1.1. Operadora de Turismo y Congresos Signature Mytourec S.A., through its MY Events line, shall be referred to as “THE CONTRACTOR”. The natural person or legal entity contracting its services shall be referred to as “THE CLIENT”. Together they shall be referred to as “the Parties”.
1.2. These Terms and Conditions supplement the service contract or agreement signed by the Parties for each event (hereinafter, “the Contract”) and, where applicable, the Data Protection Agreement executed as an annex to the Contract (hereinafter, “the Data Protection Agreement”).
1.3. In the event of any discrepancy, the following order of precedence shall apply: (i) the Data Protection Agreement, with respect to the processing of personal data; (ii) the Contract; and (iii) these Terms and Conditions.
1.4. By contracting the services of MY Events, THE CLIENT declares that it is aware of and accepts these Terms and Conditions.

Obligations of THE CLIENT
THE CLIENT undertakes to:
a) Pay the agreed amounts promptly, as outlined in the Contract and in clause 5.
b) Provide THE CONTRACTOR with the facilities, approvals and information necessary for the proper development of the event, within the agreed deadlines.
c) Provide the contact details of event attendees so that THE CONTRACTOR may handle confirmation and registration, under the terms of clause 8.
d) Be liable for any damage caused by its guests or attendees to the facilities, equipment or property used at the event.

Obligations of THE CONTRACTOR
THE CONTRACTOR undertakes to:
a) Plan, coordinate, supervise and carry out the event on the date, at the venue and under the conditions outlined in the Contract, in coordination with THE CLIENT.
b) Select, coordinate and supervise suppliers so that they provide their services in accordance with the conditions offered and contracted.
c) Process the personal data of attendees solely for the event, in accordance with clause 8 and the Data Protection Agreement.
d) Fulfill any other obligations arising from the Contract or agreed upon in writing by the Parties.

Mutual Obligations
Neither Party shall engage in any act that harms the reputation or institutional image of the other Party or the normal course of the event.

Payment Terms
5.1. Amounts are expressed in United States dollars and [include/do not include] VAT and other applicable taxes.
5.2. To confirm the services, THE CLIENT shall make an initial payment of 15% of the total Contract value. The balance shall be paid no later than [45] days before the event, unless the Contract establishes a different schedule.
5.3. THE CONTRACTOR is not obliged to confirm bookings with suppliers until it has received the corresponding payments. THE CONTRACTOR shall not be liable for any loss of availability or change in rates resulting from late payment.

Changes to the Event
6.1. Any change requested by THE CLIENT (date, venue, program, services or number of attendees) must be requested in writing and shall be subject to availability and to the suppliers’ conditions.
6.2. Any cost differences resulting from a change shall be borne by THE CLIENT, subject to prior written approval of the updated budget.
6.3. A reduction in the number of confirmed attendees made less than 7 days before the event shall not give rise to any refund.

Liability
7.1. THE CONTRACTOR acts as organizer and intermediary between THE CLIENT and the service suppliers (hotels, convention centers, transportation, catering, audiovisual services, among others). These suppliers are directly responsible for the provision of their services.
7.2. THE CONTRACTOR shall not be liable for any damage, loss or harm arising from the acts or omissions of suppliers, attendees or third parties, except in cases of duly proven wilful misconduct or gross negligence.
7.3. In any event, THE CONTRACTOR’s total liability shall not exceed the amount actually paid by THE CLIENT for the contracted services.
7.4. The Parties’ liability regarding the protection of personal data shall be governed by clause 8, the Data Protection Agreement and applicable law.

Personal Data Protection
8.1. Roles. With respect to the personal data of event attendees and participants, THE CLIENT acts as Data Controller and THE CONTRACTOR as Data Processor, in accordance with Ecuador’s Organic Law on Personal Data Protection (Ley Orgánica de Protección de Datos Personales) and its secondary regulations.
8.2. Data Protection Agreement. The Parties shall execute a Data Protection Agreement as an annex to the Contract. It shall define the purpose of the processing, the categories of data subjects and data, and any other applicable conditions. With respect to personal data, said Agreement shall prevail over these Terms and Conditions.
8.3. Obligations of THE CLIENT. THE CLIENT warrants that:
a) The data provided has been collected lawfully, with the duty to inform fulfilled and, where applicable, with the consent of the data subjects.
b) It keeps evidence of the legal basis that entitles it to share the data with THE CONTRACTOR.
c) The information provided is truthful, complete and accurate, and is limited to the data necessary for the event.
d) It shall handle requests from data subjects to exercise their rights.
8.4. Obligations of THE CONTRACTOR. THE CONTRACTOR undertakes to:
a) Process the data solely in accordance with THE CLIENT’s instructions and for the organization and execution of the event, without using it for its own or any other purposes.
b) Apply appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of the data.
c) Notify THE CLIENT, within two (2) business days, of any security breach, request from an authority, or request received directly from data subjects.
d) Assist THE CLIENT in responding to data subjects’ rights requests and allow the audits provided for in the Data Protection Agreement.
8.5. Suppliers. To provide the services, THE CONTRACTOR may need to share strictly necessary data with suppliers (hotels, transportation, registration or accreditation platforms, among others). It shall do so only with THE CLIENT’s prior written authorization, which may be outlined in the Contract or in the Data Protection Agreement. THE CONTRACTOR shall require said suppliers to comply with the same data protection obligations.
8.6. Location and International Transfers. THE CONTRACTOR hosts the data within Ecuadorian territory. If the event requires an international transfer, the Parties shall carry it out in accordance with the legal bases and protective measures required by applicable law.
8.7. Return or Destruction. Upon termination of the Contract, THE CONTRACTOR shall securely return or destroy the data, as instructed by THE CLIENT. Upon THE CLIENT’s request, it shall issue a certificate of return or destruction. Any data that must be retained due to a legal obligation shall remain blocked and shall not be used for any other purpose.
8.8. Data of THE CLIENT. The contact details of THE CLIENT’s representatives shall be processed by THE CONTRACTOR, as Data Controller, to manage the contractual relationship, in accordance with its Privacy Policy.

Cancellation Policy
9.1. Any cancellation must be notified in writing to info@mytourec.com. The date of receipt of the email shall determine the applicable charge. Periods are counted in calendar days before the start date of the event.
9.2. If THE CLIENT cancels the event, the following charges shall apply:
a) More than 30 days in advance: 15% of the total Contract value shall be retained for administrative and management expenses.
b) Between 30 and 15 days in advance: 50% of the total value of the contracted services shall be charged.
c) Between 14 and 7 days in advance: 75% of the total value of the contracted services shall be charged.
d) From 6 days in advance up to the start date of the event: 100% of the total value of the contracted services shall be charged.
9.3. If suppliers apply penalties higher than those indicated, these shall be passed on to THE CLIENT, subject to documented justification.
9.4. If THE CONTRACTOR cancels the event for reasons attributable to it, it shall refund all amounts received within 30 days.

Force Majeure or Fortuitous Event
10.1. Force majeure or fortuitous event shall be understood as defined in Article 30 of the Civil Code of Ecuador.
10.2. If the event cannot take place for such reasons, the Parties shall endeavor to reschedule it within 3 to 6 months, and the amounts paid shall be kept as a credit.
10.3. If rescheduling is not possible, THE CONTRACTOR shall refund the amounts paid, less any expenses already incurred and any non-refundable supplier penalties, duly justified.
Termination of the Contract
The Contract may be terminated by:
a) Mutual agreement of the Parties.
b) Order of a competent authority.
c) Unilateral decision of either Party, due to the other Party’s breach of the obligations outlined in the Contract.
d) Expiration of the term of the Contract.
e) Force majeure or fortuitous event preventing the proper provision of the services or the execution of the Contract, with the effects outlined in clause 10.

Use of Image and Audiovisual Material
THE CLIENT authorizes THE CONTRACTOR to record and use photographs and videos of the event for promotional purposes, unless it states otherwise in writing. THE CLIENT shall inform attendees accordingly, and THE CONTRACTOR shall respect any objection expressed by any attendee.

Intellectual Property
13.1. Logos, trademarks and content provided by THE CLIENT shall remain its property and shall be used solely for the event.
13.2. Designs, proposals and materials prepared by THE CONTRACTOR may not be used by THE CLIENT outside the event without written authorization.

Confidentiality
The Parties shall keep confidential any commercial, technical and financial information to which they have access in connection with the Contract, both during its term and after its termination.

Notices and Claims
15.1. All official communications shall be made in writing to the email addresses indicated in the Contract.
15.2. Claims regarding the services must be submitted in writing within 5 days following the end of the event. THE CONTRACTOR shall respond within 10 days.

Assignment
Neither Party may assign, in whole or in part, its rights and obligations without the prior written authorization of the other Party.

Amendments to the Terms and Conditions
THE CONTRACTOR may update these Terms and Conditions. Changes shall not affect Contracts already signed. Amendments to a signed Contract shall require the written agreement of both Parties.

Severability and Waiver
18.1. If any provision is declared invalid or null, the remaining provisions shall remain in full force and effect.
18.2. A Party’s tolerance of a breach by the other Party shall not constitute a waiver of its rights or an amendment of the obligations.

Governing Law and Dispute Resolution
19.1. These Terms and Conditions are governed by the laws of Ecuador.
19.2. Parties shall first attempt to resolve any dispute directly between themselves. If no agreement is reached within 15 days, the dispute shall be submitted to mediation at the Arbitration and Mediation Center of the Quito Chamber of Commerce (CAM-CCQ). If no agreement is reached, the dispute shall be resolved before the competent judges of Quito / by arbitration at the aforementioned center. This same mechanism shall apply to the Data Protection Agreement.

Acceptance
Signing the Contract or paying the initial deposit constitutes acceptance of these Terms and Conditions in their entirety.

POLICIES · October 1, 2026 · @MY TOUR EC

For questions about these Terms & Conditions, contact us at info@mytourec.com or +593 99 921 7343.